FREE delivery with every order ❤️
0R0.00

No products in the cart.

Support and FAQ

SHIPPING AND DELIVERY

We only use the fastest shipping methods.

Your parcel may arrive between 1-3 days from the purchased date. Days are counted on working days Monday – Friday.

We will email you a link and tracking number to track your order.

REFUND

If you as the recipient of a product from The House of JD are unsatisfied with a purchased product, you are eligible for a refund within 10 days from the delivered date. Please contact us and follow the required steps. It is short and simple.

NB. That the product must be returned in its original gift box and gift bag. Failure to include these items will result in a decline for a refund. After 10 days only exchanges are permissible through the 30 or 60 day warranty protection. 

Type of products:

All products are subjected to a refund upon request within 10 days.

Refund process:

  1. Contact us here
  2. We will email you a return form to include in the original package.
  3. We will arrange for a courier representative to collect the returned item.
  4. The product will be conditioned inspected upon arrival.
  5. A refund will be made
  6. Please allow 5-10 days for a refund

Contact us here

WARRANTY

If you as the customer experience a defect on quality, you are eligible to exchange the product within 30 days from purchase for costume jewellery and within 60 days for exclusive  jewellery.

Costume jewellery 30 day warranty: 

  • All costume jewellery

Exclusive jewellery 60 day warranty: 

  • Sterling silver jewellery
  • Swarovski jewellery
  • Freshwater pearl jewellery

You may:

  1. Exchange for the same or another product of the same value.

Warranty process:

  1. Contact us
  2. We will email you a return form to include in the original package.
  3. We will arrange for a courier representative to collect the returned item..
  4. The product will be conditioned inspected upon arrival
  5. We will send you your repaired/new product
  6. Please allow 5-10 days for your order to be delivered upon exchange.

Contact us here